Shipping policy

How long will delivery take?

We understand how excited you are to receive your new bag! Our standard delivery time for orders is 5-12 business days. However, please note that this is an estimate, and in some cases, the delivery may take longer. Factors like holidays, weekends, and unforeseen shipping delays could affect your delivery time. We appreciate your patience and assure you that we are doing our best to get your order to you as quickly as possible.

When will my order ship out?

Due to the influx of orders from our ongoing sale, there may be a slight delay in dispatch. Rest assured, all orders will be shipped within a 24-48 hour timeframe.

How do I track my order?

As soon your order ships out, you will receive an e-mail with a tracking number (which can take 24-48 hours to update). You can track your order using the track your order page.

What happens if my order is late?

We strive to meet our 5-12 business days delivery estimate, but sometimes delays happen. If your order has not arrived within the estimated timeframe, please track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help!

Do you offer expedited shipping?

Currently, we only offer standard shipping. We are actively working to provide expedited shipping options for our customers and will update this FAQ when these become available.

What if I need my bag by a specific date?

If you have a special occasion or need your order by a specific date, we recommend placing your order well in advance to allow for any potential shipping delays. We cannot guarantee delivery by a specific date but will do our best to get your order to you as quickly as possible.

Questions?

If you have any further questions about your order’s delivery, feel free to us at support@leeeho.com. We are more than happy to assist you.

Thank you for shopping with us. We hope you enjoy your new bag!

* Please make sure the items in your order are selected correctly because, once they’re shipped, they can’t be stopped/canceled in transit. When you receive your order, if you decide not to keep it or part of it, our 30-day return policy applies.